Returns & Exchange Policy NISHKA
Returns & Exchange Policy
At Nishka Jewellers, every piece is made to order. Because each item is crafted specifically for you after your order is placed, we are unable to offer returns, exchanges, or refunds for change of mind, incorrect size selection, or any other non-defect reason.
No Returns or Refunds
As all jewellery is made to order, we do not accept returns and do not offer refunds. This applies to all rings, bespoke designs, and custom or personalised pieces.
Damaged or Defective Items
We stand behind the quality of every piece we make. If your item arrives damaged or with a manufacturing defect, we will repair or replace it at no cost to you.
To make a claim:
- Contact us at info@nishkajewellers.com.au within 14 days of delivery
- Include your order number and clear photos of the damage or defect
- Our team will assess the claim and arrange a repair or replacement
Shipping costs for approved damage/defect claims are covered by us.
A Note on Made-to-Order Pieces
Because your jewellery is individually crafted, please double-check ring sizing and engraving/personalisation details carefully before confirming your order. If you're unsure about sizing, contact us before ordering and we're happy to help.